Shipping

Hero Kiddo offers Free Ground Shipping to the lower 48 states everyday. Items that ship via courier may be upgraded to expedited shipping at the customer's expense. Most items under 150 lbs that ship via courier will receive Free Shipping. Please refer to the specific product page for more information. Standard "Free" shipping via carriers in regards to Freight consists of Curbside delivery with no Lift Gate. In additional delivery service of life gate and curbside delivery are at the customer's expense. Please allow 10-14 business days to receive your order. 

Shipping delivery is Monday to Friday, between 8 am and 5 pm local time. If you are not home to accept delivery, a delivery notification card with further details will be issued. In some cases, smaller shipments made by courier may be left at your door. Please note that larger shipments made by common carrier require a signed acknowledgement of receipt. If your order is shipped by common carrier, the carrier will call you in advance to schedule an appointment for delivery. You must present to accept the delivery. Delivery is typically to the front door of houses and the ground floor lobby of apartment and condominium buildings. Delivery vehicles and equipment are not permitted on private property. Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest Pick-Up Center from the shipment destination. Customers will be notified by telephone when shipments are available for pick-up. Multiple items may be shipped separately due to size and may arrive at different times. Please inspect the item for any visible damages upon delivery as any damage must be noted on the receipt in order to be eligible for damage claims. Minor wear is common on shipments. Look for significant damage such as tears or punctures. If you deem the damage to be Major, please refuse the shipment and contact us at Support@HeroKiddo.com. ALL SHIPPING AND SHORTAGES CLAIMS MUST BE MADE WITHIN 2 BUSINESS DAYS OF RECEIVING..

Standard ground shipping is our main mode of transport; most deliveries under 150 lbs. are shipped by courier. In some circumstances, your order will be shipped by common carrier due to weight, size and destination of the items ordered. Please contact Customer Support in order to confirm your shipping rates prior to order confirmation/completion.

Orders usually ship within 24 - 72 hours if all items in the order are available. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.

Canada Shipping delivered duty unpaid (DDU)

This term indicates that the seller Hero Kiddo is only responsible for shipping the product and that the customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid in advance.